Orders
Where is my parcel?
Your dispatch email has a tracking link. UK orders go by Royal Mail. If it's not moving, email customerservice@28vintage.co.uk.
Can I change or cancel my order?
Email us as soon as possible. Orders are packed quickly, so once a parcel has left we can't change it, but you can still return it.
Do I need an account?
No. Guest checkout is fine.
Why was my order refunded straight away?
Every piece is one of one and we also sell in other places, so very occasionally an item sells elsewhere moments before your order. If that happens, we'll refund you in full straight away and let you know.
Payment
How can I pay?
All major debit and credit cards, Apple Pay, Google Pay, PayPal, Shop Pay and Klarna.
Which currencies do you accept?
GBP, EUR and USD.
My payment was declined. What now?
Check that your billing address matches your card and that the card details are correct. If it still fails, your bank may have blocked the payment, so give them a call.
Delivery & returns
Prices, times, customs and how to return are all on our Delivery & Returns page.
The clothes
Is it really one of one?
Yes. Every item is a single vintage piece. Once it's sold, it's gone.
What condition are the items in?
Everything is pre-loved, so expect gentle signs of age. We check every piece and list any flaws in the description and photos.
How do I know it will fit?
Each listing has the tagged size, our recommended UK size and real measurements. See our Size & Measuring Guide.
Are the brands authentic?
Yes. We hand-check every item and only sell genuine pieces.
When do you add new stock?
New pieces drop weekly. Follow @passerellaaa to see them first.
Do you have a shop?
Yes. Find us at ReMarket, Manchester.